EPU-M 001: Comparative industrial relations
Exposes participants to the best practices in Industrial Relations of several countries, especially in West, Eastern and Southern Africa, European Union, Japan, UK and USA. There is a focus on practical issues and problems that confront practitioners, managers, supervisors, trade union officers and bureaucrats and workers at the workplace. Visits to industrial or commercial enterprises, employers’ organizations and trade union organizations are part of the interactive and enriching aspects of this programme.
EPU– M 002: Industrial relations in Nigeria
Exposure to the essentials of industrial relations in Nigeria: history and development of the system; legal and institutional framework; collective bargaining institutions and processes; disputes and conflict regulation processes and institutions; role of the state; public sector industrial relations; labour relations in unorganised sectors; current challenges in the system.
EPU-M 003: Conflict and disputes management
Recommended to managers, supervisors, officials, community leaders and all those saddled with the responsibility of managing discontent and conflict situations in the company, organization, institution and community. Differences among persons and both intended and unintended consequences of decisions, actions and policies routinely generate resistance, opposition and disputes. These need to be understood properly and regulated to enable critical activities upon which all stakeholders depend to continue.
EPU-M 004: Human resource management and TQM
Managing human resource is pivotal to the success of industrial and economic organisations and in maintaining the competitive edge over the competition. Whereas organisations and managements can devise strategies and tactics to cope with an ever-changing external environment, particularly some government policies, and along with public pressure and expectations, eventually succeed in influencing it, internal mismanagement of human resource can usher in unfavourable results, including fraud, poor investment decisions, declining productivity and, in some cases, bankruptcy. Hence, traditional HR concepts, issues and practices are covered, along with TQM with its emphasis on customer-focused orientation, employee involvement and bench-marking.
EPU-M 005: Management and Leadership Skills Development
No one is born with leadership and managerial skills, neither does the label “manager” automatically confer on the person management skills. Management skills include, among others, listening skills, decision-making skills, interviewing skills, problem-solving skills, planning skills, appraising skills, communication skills (report-writing, etc.), conducting meetings, etc. Leadership and management skills can be learned and acquired.
EPU-M 006: Communication Skills Development
Organization success is a collective effort, with the bulk of the people responsible staying in the background. This programme is designed for Personal Assistants, Secretaries, Receptionists, Switch- board Operators, Front Office Staff and Administrative Support teams – the critical link in the chain of information flow and documentation, which, if not properly maintained and trained, can make nonsense of the finest policies ever thought up by the organisation’s think tank! Hence the development of use of telephone skills, listening skills, report and memo writing, basic information technology, interpersonal skills, basic record keeping, elements of time management, etc.
EPU-M 007: Effective Labour-Management Relations
Focuses on how best to conduct and get the best out of labour-management relations, especially in an ever-changing economy where the necessity to achieve a competitive edge remains critical, and economic reforms and globalisation are presenting challenges to both managements and workers in the public and private sectors. Nothing succeeds better than healthy labour-management relations!
EPU-M 008: Leadership and Succession Management
An organization is made up of groups: Command Groups (as specified by the organogram) and Task Groups (a team put together for a specific project or ad hoc assignment). All groups and organisations have leadership and succession-related issues – not only at the top. Just imagine that a supervisor, foreman, shop-steward, a member of a five-man task team, a manager, any skilled staff in the flow of activities and information loop either unexpectedly drops dead, falls ill, resigns, is sacked or transferred. What happens? Very simple: the person gets ‘replaced’ and work goes on as usual. Does it? Whatever the level, careful planning and management of leadership and succession are required.
EPU-M 009: Stress and time management
Stress, it is said, is a silent killer. Many executives work under very stressful conditions in spite of the increasingly comfortable offices and pleasant surroundings in which they find themselves. This may be due to the frenetic pace of work and the relentless competition. Working under combined terrific pressures and career-induced anxiety, there is the urgent need to preserve the health and lives of people at work. Not to speak of managing time, “African time”, more productively under stressful conditions!
EPU-M 010: Negotiating skills
There are no born negotiators: negotiating skills can be taught and acquired. Designed for people in relevant units and it enables participants acquire a deeper understanding of negotiations (such as preparing for negotiations, power and tactics in negotiations and incentives and organizational realities) and develop their negotiating skills.
EPU-M 011: Collective Bargaining and Employee Relations
Collective employee relations remain an integral part of any business. Remuneration, benefits, job description and other employment terms are critically examined from the employers’ and employees’ points-of- view, especially institutionalized attempts at collective regulation of terms of employment. These issues are central to a more productive workforce, and gateway to attractive returns on investment.
EPU-M 012: Computer-based financial accounting
This enables client develop effective documentation and processing of financial transactions which ensure accurate statistical information base, fast record keeping and information retrieval, checks and balances that are self-activating, and be in a position to achieve more realistic planning process.
EPU-M 013: Financial management
This programme draws participants from a wide range of service, manufacturing, financial and professional firms and public sector organizations. It provides participants with a grounding in financial accounting and analysis and covers corporate finance, valuation, capital markets and decision-making with a strong focus on many of the latest developments.
EPU– M 014: Payroll and compensation management solutions
Salary, wages, benefits, rewards, etc., are core to successfully managing human resource and productivity. Hence, design and management of effective payment systems, with appropriate software packages is a boon to any organization.
EPU– M 015: Restructuring and Organization Development Solutions
Human resource is both expensive to produce and more difficult to replace because of the time, money and other resources invested in it: requisite experience can neither be gained nor replaced at short notice. However, “dead woods” and wrongly focused staff have to be eased out through well-managed right-sizing process. This programme is designed to help our clients achieve this and many more without disrupting work-flow or diminishing productivity.
EPU– M 016: Conducting Meetings Effectively
Research findings reveal that most managers and executives spend somewhere between 30% and 50%
of their working lives attending various meetings, and thus meetings are part of critical processes of
managing an organisation and a business.
Evidence also indicates that an unacceptable proportion of the time spent in meetings is wasted on trivia and diversionary matters. There is need, therefore, to explore ways of maximising the time and effort invested in conducting such meetings and getting the best possible results within a given time frame.
EPU– M 017: Managing Diversity
Diversity in the workplace is one of the major challenges facing management and staff of major business organisations in a multi-ethnic and multi-cultural society. The need for training in culture-sensitive and gender-sensitive interpersonal skills and culture-based communication skills to handle multi-ethnic, motivational and productivity issues in an increasingly globalising economic environment cannot be over-emphasized.
EPU-M 018: Executive Retreat
This Retreat offers the opportunity to reflect on developments in the company, industry, and economy; work out immediate, short-term, medium-term and long-term strategies and tactics to cope with emerging situations and circumstances in both company and industry; and to fashion out ways to make the staff more proactive and responsive to emerging internal challenges. All these are carried out in an informal setting that facilitate team spirit and togetherness. Clients are free to suggest variety of activities, and the Retreat may take place locally or abroad, depending on the preference of the client.
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